{"id":30122,"date":"2018-12-20T11:14:20","date_gmt":"2018-12-20T10:14:20","guid":{"rendered":"https:\/\/sportstarz-aquatics.com\/?page_id=30122"},"modified":"2024-09-09T21:59:36","modified_gmt":"2024-09-09T19:59:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/sportstarz-aquatics.com\/en\/over-sportstarz\/faq\/","title":{"rendered":"FAQ Frequently Asked Questions of Questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]Frequently Asked Questions (Questions and Answers)[\/vc_column_text]<div class=\"ult-spacer spacer-69d461bc86aa3\" data-id=\"69d461bc86aa3\" data-height=\"30\" data-height-mobile=\"20\" data-height-tab=\"30\" data-height-tab-portrait=\"30\" data-height-mobile-landscape=\"20\" style=\"clear:both;display:block;\"><\/div>[vc_toggle title=&#8221;I am not sure a SportstarZ camp is suitable for my child?&#8221; color=&#8221;orange&#8221; css=&#8221;&#8221;]Our training program is suited for young competitive athletes who are used to training several times a week. During our swim camps YoungstarZ train circa 3 and TopstarZ circa 4 hours a day. Our (recreational) activities focus on the swimming sport. This requires enthusiasm for swimming, a firm level of fitness and great perseverance.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;What are the times for check-in &amp; check-out?&#8221; color=&#8221;orange&#8221; css_animation=&#8221;none&#8221; css=&#8221;&#8221;]Two weeks in advance of the start of camp you will receive our voucher with important information such as what to bring and a route description. Furthermore in this voucher you will find the definite times; what time participants are expected first day of camp and what time they are ready to be picked up the last day.<\/p>\n<p>As <em>an indication<\/em> you could use the following information:<\/p>\n<p>Check in first day around 8:00 AM \/ check-out last day around 4:30 PM<\/p>\n<p><em>Please note: these times are indicative only and can vary per camp. Always use the definite times which can be found on your voucher you&#8217;ll receive two weeks before start of camp!<\/em>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;I\u2019ve registered together with a friend; will we be in the same group?&#8221; color=&#8221;orange&#8221; css=&#8221;&#8221;]Of course it is extra fun to join SportstarZ Aq. together with a friend. There are plenty of moments to enjoy fun activities together. SportstarZ Aq. aims to get the very best out of your sports performance. This is why we divide training groups in age and ability, meaning we cannot take your preference into account.<\/p>\n<p>Although, if you inform us during your booking, we will do our best to insure that the sleeping accommodation is together (or close) in a room, that\u2019s most fun and keeps everyone focused for the trainings![\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;What does my child need to bring, what is recommended about valuables?&#8221; color=&#8221;orange&#8221; css=&#8221;&#8221;]<\/p>\n<div class=\"wpb_column vc_column_container vc_col-sm-6\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"standard-arrow list-divider bullet-top\">\n<ul>\n<li value=\"15\">Swimwear (extra set)<\/li>\n<li value=\"15\">Sufficient towels<\/li>\n<li value=\"15\">Goggles<\/li>\n<li value=\"15\">Kickboard &amp; pull buoy<\/li>\n<li value=\"15\">Training fins<\/li>\n<li value=\"15\">Jogging suit<\/li>\n<li>Sports shoes<\/li>\n<li>Toiletries<\/li>\n<li>Front snorkel (not necessary for starts and turns, for sale at SportstarZ \u20ac 20,-)<\/li>\n<li>T-shirts<\/li>\n<li>Shorts<\/li>\n<li>Flip flops \/ slippers<\/li>\n<li>Lunch first day<\/li>\n<li>Warm (evening) clothing<\/li>\n<li>Permanent marker<\/li>\n<li>Backpack or sports bag<\/li>\n<li>Sunscreen (summer)<\/li>\n<li>Rainsuit (spring \/ autumn)<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wpb_column vc_column_container vc_col-sm-6\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\"standard-arrow list-divider bullet-top\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;My child does not speak Dutch or English, can my child come anyway?&#8221; color=&#8221;orange&#8221; css=&#8221;&#8221;]We are thoroughly experienced in welcoming (foreign) young swimmers who often do not speak Dutch. Training and guidance will be given in English. Even children who do not speak Dutch or English are often very well able to follow the training and activities simply by following by example. Most important is the willingness and ability of your child to connect, ask questions and enough confidence to make him-\/herself understood otherwise.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;When and whom can I inform about important additional information regarding my child?&#8221; color=&#8221;orange&#8221; css=&#8221;&#8221;]It is highly appreciated to receive important details about your child during your booking. This way, the entire crew is well informed in advance.<\/p>\n<p>Your child will also be linked to his \/ her mentor for the week. The mentor is the first contact person for your child and watches over him\/her as a mentor group. In case you have important additional information regarding your child it is possible to talk this through during check-in with the according mentor or head coach. Furthermore our supervisor is there to help after the (often busy) check-in.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;My child uses medication, who will help?&#8221; color=&#8221;orange&#8221; css=&#8221;&#8221;]Your child\u2019s mentor, together with the supervisor, is able to support your child taking his\/her medication. The mentor can store your child\u2019s medication and help with reminding him\/her. Some independence of your child is required; SportstarZ Aquatics cannot be held responsible for improper use of medication or be held responsible in any case.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;My child is homesick, how does the team of SportstarZ handle this?&#8221; color=&#8221;orange&#8221; css=&#8221;&#8221;]We are committed to offer a comfortable feeling and safe atmosphere for your child. Our camps are fun, but can be intense, especially when swimmers get tired homesickness may arise. Experience has shown that contacting home often reinforces feelings of homesickness this is why we choose to motivate, comfort and reassure your child ourselves as far as possible. In case this is not enough we will not hesitate to contact you to seek out a suitable solution for all.<\/p>\n<p>Our supervisor is 24\/7 accessible through the emergency number that can be found on the voucher and will never hesitate to contact you if necessary.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;I like to contact my child by phone during camp, when is this possible?&#8221; color=&#8221;orange&#8221; css=&#8221;&#8221;]We aim to have your child engaged in sports, fun activities and each other. In addition mobile phones often tend to get lost, damaged or need to be charged frequently. This is why our supervisor collects all mobile phones and stores them safely until our &#8216;phone moments.&#8217; The exact times will be communicated during the welcome speech during check-in.<\/p>\n<p>Our supervisor is 24\/7 accessible through the emergency number that is communicated on the voucher and will never hesitate to contact if necessary.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;My child has a special diet \/ allergies; can this be taken into account?&#8221; color=&#8221;orange&#8221;]Please inform us about your child\u2019s diets or allergies during registration. Usually our caterer takes this into account. In some cases additional nutrition is required, it\u2019s possible to inform us and bring this. If necessary our supervisor can store this (cold).[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;I have registered my child, but have not received a confirmation email.&#8221; color=&#8221;orange&#8221; css=&#8221;&#8221;]You should have received your confirmation email within 2 minutes. Possibly our mail has arrived in your spam\/junk box, please check these and register our email address to your trusted inbox.<\/p>\n<p>It is also possible you have used browser arrows during sign in or waited more than 15 minutes before completion, in these cases your registration has been cancelled. In that case, please try again. If the problem consists, please contact us.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;When should I pay?&#8221; color=&#8221;orange&#8221; css=&#8221;&#8221;]<\/p>\n<div>In the confirmation email you receive within two minutes after registering by mail, you are asked to make the first payment of 45% of the invoice. 45 Days in advance of the start of camp you are required to pay the second term of 55%.<\/div>\n<div><\/div>\n<div>Registrations will be processed in order of payment. In case of late payment there is a chance the camp of your choice will be fully booked.<\/div>\n<p>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;How can I pay the camp costs?&#8221; color=&#8221;orange&#8221;]Once you have registered you will receive a payment link to Ideal \/ Mister Cash \/ Bancontact \/ Sofortbanking eCommerce. If none of these options is possible then &#8220;bank to bank&#8221; is an option.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]Your question not in this list? Please contact our customer service: info@sportstarz-aquatics.com[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;38503&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]follow us on <a href=\"https:\/\/www.instagram.com\/sportstarzswimcamp\/\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]Frequently Asked Questions (Questions and Answers)[\/vc_column_text][vc_toggle title=&#8221;I am not sure a SportstarZ camp is suitable for my child?&#8221; color=&#8221;orange&#8221; css=&#8221;&#8221;]Our training program is suited for young competitive athletes who are used to training several times a week. During our swim camps YoungstarZ train circa 3 and TopstarZ circa 4 hours a day. Our (recreational)&hellip;<\/p>\n","protected":false},"author":38,"featured_media":0,"parent":27893,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-30122","page","type-page","status-publish","hentry","description-off"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ Frequently Asked Questions of Questions - SportstarZ<\/title>\n<meta name=\"description\" content=\"FAQ Frequently Asked Questions of Questions and Answers. 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